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| Return and Cancellation Policy | Return Policy: It is the customer's responsibility to thoroughly
inspect the memory foam for any freight damage or manufacturer's defects and
report to us within 48 hours. Memory foam damaged in shipping will be exchanged
for another new item at no cost to the customer. Memory
Foam Mattresses must be returned within the 60 day comfort guarantee. Customer
must call us at 843-303-0404 to obtain a return authorization. Return shipping
is the customers responsibility. Returned items must be in like new condition,
and free of any stains. Abused or stained memory foam mattresses, foundation, and memory foam mattress toppers, will not be accepted for credit. Customers will be charged a $99.00 restocking fee.
Memory foam mattress toppers must be returned within 30 days. A $30.00
restocking fee will be charged.
Cancellation: Customers who cancel or refuse delivery of
shipped mattresses, foundations, toppers, or pillows, will be charged for all
shipping costs and assessed a 10% restocking fee. Customers who cancel before
shipping will be charged 6% to cover credit card charges. Adjustable bed orders
can not be cancelled. Customers who refuse delivery of any adjustable bed will
be charged for all shipping and assessed a $300.00 restocking fee.
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Call Us at 877-245-9946 |